Shipping & Returns
Shipping and Packaging
Do I need to pay Shipping Charges for purchases on Screta.in?
Screta.in is committed to provide a superlative shopping and delivery experience to all its customers. While shipping is free for most products on Screta.in, we charge a nominal amount for products where the shipping incurred is a significant proportion of the order size. Hence, we levy a Shipping Charge of Rs.59 on orders less than a paid value of Rs.999 to recover a small part of the logistics cost. The good thing is that for any order valued at Rs.1000 or more, shipping is absolutely free!
Can you send all my items in one shipment?
Yes, we do have an option to send all the products in one shipment however it is only available for Furniture Products available with Express Shipping Icon on our website. For all the other products, we source them from thousands of merchant across the country, therefore the shipping timelines and the location from where these products are shipped vary from one product to the other.
Please Note: Ship Together Option for Furniture Products can be selected only at the time of placing the order post that it cannot be changed.
Why is an item not available for shipping to my location?
The shipping of the item for your pincode might not be available due to any of the following reasons:
The merchant selling on Screta.in does not offer installation/service/warranty of the products across India and hence, restricts it to certain pin codes
State regulatory issues, legal restrictions or any other compliance-related reason
Non-availability of a reliable shipping partner for your location.
Why does the promised Delivery date vary from one item to the other?
We source home and furniture items from thousands of merchants spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.
How do I know if an item can be delivered to my location?
Enter your delivery pin code on the item page to know whether it can be delivered to your address.
How do I check the estimated delivery date for an item?
Enter your delivery pin code on the item page to know the estimated delivery date for it.
Can you deliver my item faster than mentioned on the order page?
The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.
Do you ship internationally?
As of now,Screta.in doesn't ship items outside of India. However, Screta.in does allow you to make purchases for your loved ones in India from anywhere in the world by using your international credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.
Do I need to submit any document for products to be delivered to my address?
Generally, there is no need to submit any document for shipping or delivery of your products. However, if your purchased product needs to be delivered anywhere in the state of Kerala then we would require a copy of Form 16 and ID proof (as prescribed under the Kerala Value Added Tax Rules, 2005) duly signed by you.
My purchase is a gift, can Screta.in send the order without an invoice?
Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.
I am buying this product as a gift. Can it be gift-wrapped?
Sorry. Currently, we do not offer gift-wrapping.
Return & Exchange Policy
What do I do if I get a damaged/ defective or incorrect product?
We offer a 7-Day Return Policy for all products.
Returns are accepted only for the following reasons:
Dead on Arrival
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Support" Section:
At the top of every page on Screta, you will see a Support link
Click on Support > Return Item
Select a reason for return
Upload supporting image of product and hit Return Item
Our representative will call you within 48 hours
A reverse pick up will be initiated as soon as the refund complaint is validated.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.
Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account. Please refer to Screta.in Easy Returns Policy.
What do I need to do to return a product?
To initiate a return online through My Account:
Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Support" Section
Log in to your Account.
Go to My Orders.
Click on RETURN ITEM for the product you wish to return.
Select a reason for return.
Upload supporting image of product and hit 'Return Item.
Our Representative will call you within 48hrs.
Note: You may not be able to submit Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product.
You are not a registered user and bought a product as a guest user on Screta.in and hence are not able to access the 'My Account' Section. In such case, go to "Support" then click on "Contact Us" which will direct you to New Complaint or Feedback. Mention the order number and the issue and submit.
I am not registered user. What do I need to do to return a product?
If you are not a registered user and bought a product as a guest user on Screta.in, go to "Support" Then click on "Contact Us" which will direct you to New Complaint or Feedback. Upload the images and mention the order number with the reason for return and submit.
Instead of Refund for a product, can you send me a replacement or can I exchange the product?
Due to logistic reasons, we do not offer exchange/replacement of orders.
Do I need to keep anything in mind while returning your product?
The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact.
The Easy Return Policy at Screta.in is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us image of the product on time.
Who bears the shipping costs for the refunded products?
Screta.in will pick up product that you wish to return from your doorstep & bear the shipping cost.
Can I return a product in case I do not want it or do not like it?
Item cannot be refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. For other category-wise exclusions, please refer to Screta.in Easy returns policy Brand warranties, wherever applicable, would supersede Screta.in Easy returns policy.
What is your cancellation policy?
We do not accept cancellation once the order is placed.
Why did Screta.in cancel my confirmed order?
Screta.in sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
The product is Out Of Stock with our merchant.
Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.